You can return a product for up to 30 days from the date of purchase. After 30 days from the purchase date, a refund cannot be offered. Your order date can be found in your email confirmation that was received upon the initial purchase. To be eligible for a return/exchange the item must be unused and original packaging. NOTE a 20% restocking fee will apply for return items.
BEFORE PROCESSING A RETURN
All returns must be correctly processed through firstname.lastname@example.org
- By issuing a return to Lit Auto Lighting, you agree to the terms of the Return Policy.
- The return shipping costs are the customer’s responsibility.
- If the return does not meet the criteria above, the return will be rejected and discarded by Lit Auto Lighting, and a refund will not be issued.
- Lit Auto Lighting will not send back rejected items to the customer.
- If you are returning a “gift,” you will need the zip code to the shipping address and order number used to place the order.
- Original shipping fees are non-refundable.
- If the order received free shipping, Lit Auto Lighting would deduct the shipping amount from the total amount refunded.
- Lit Auto Lighting does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our business location.
- If the items being return are received damaged, Lit Auto Lighting will deducted the amount from the total refund.
Damaged items must be reported/emailed within five days of receipt with photos attached to email@example.com. If not reported within five days, we will not issue replacements. Lit Auto Lighting is not responsible for normal wear and tear to items purchased and will not release a new item outside of the 5-day window of receiving the item.
If you have received an incorrect item, please contact firstname.lastname@example.org. Within 5 days of receiving your order with a picture of the items and packing slip.
Considered “final sale” and may not be returned for store credit or a refund.
- Sale/Clearance items
- Exclusive Drops
- Promotional Sale events, i.e. (Black Friday, Christmas)
PROCESS A RETURN: DOMESTIC AND INTERNATIONAL CUSTOMERS
By processing a return, you acknowledge and have read our entire Return Policy and understand the Terms.
To begin the return process, please email email@example.com. Please include the order number, zip code to the shipping address, and which items you would like to return.
We will gladly exchange any brand new, unused products for a different style or size of equal or lesser value. Once the item is returned to Lit Auto Lighting, we will inspect it and then send out the new desired product. Lit Auto Lighting will not be responsible for the cost of shipping items back to our return center, or the cost of shipping a new order once your return has been processed.
RESERVED RIGHTS REGARDING RETURNS
Lit Auto Lighting reserves the right to define and limit, refuse solely, and reject returns from customers at any time due to:
- An irregular or excessive returns history involving open items, altered, laundered, damaged, or missing items, or potentially fraudulent or criminal activity.
- Lit Auto Lighting items sent to our return center without a return processed through firstname.lastname@example.org. It will be discarded upon receipt and will not be refunded.
Similarly, Lit Auto Lighting reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
If our system detects fraud, the order will be canceled, and the amount of the order will be refunded back to the original payment method. Lit Auto Lighting will email the customer to advise of the fraudulent order. He or she can provide identity verification by providing full name, full shipping address (picture can be blocked) to email@example.com.
Lit Auto Lighting has the right to cancel any order that can be considered a liability to Lit Auto Lighting LLC
REFUNDS FOR RETURNS
Please note that original shipping fees are non-refundable, and the cost of the return shipping label is the customer’s responsibility.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
If you used store credit or a gift card to make a purchase and returned items from your order, you will be refunded back on the store credit/gift card. There will be no monetary exchange for returned or canceled orders made with a store credit or a gift card